- Members shall abide by the Constitution, By-Laws, and Policies of LandlordBC.
- Members will provide accommodation which provides tenants with appropriate and fair comfort, convenience, safety, privacy, respect for their human rights, and dignity in accordance with all applicable laws.
- Members shall be guided by the concept of mutual respect between landlord and tenant and act in a manner that merits respect in dealing with any complaints, concerns or problems brought to their attention.
- Members shall consider the effect of their actions on the public attitude to the rental industry as a whole and endeavour to maintain cordial relations with their tenants, and will use business practices which are transparent, honest, and ethical.
- Members shall endeavour to remain current with the law and with good business practices for residential rental housing providers.
- Members shall endeavour to be aware of and comply with relevant municipal, provincial, and federal legislation pertaining to residential rental buildings and tenancies.
- Members shall comply with the Residential Tenancy Act whenever providing rental housing to tenants in British Columbia.
- Members shall provide residential rental housing in a way that does not discriminate directly, or constructively, against tenants or the public in contravention of the Human Rights Code and, understanding that diversity is a core value of British Columbia, will support and promote equity, diversity and inclusion in their rental accommodation and their workplaces.
- Members shall not tolerate bullying, harassment, or discrimination in their workplaces and in the accommodation that they provide.
- Members shall safeguard the personal information of their tenants which they collect, use, and retain for the purpose of good property management practice. They will educate themselves and comply with applicable legislation relating to the protection, use, and collection of personal information.
- Members shall retain employees in a manner which complies with all applicable legislation, including the Employment Standards Act and the Human Rights Code as it applies to employment relationships.
- Members are aware that a breach of the Code of Ethics may endanger the interests and reputation of LandlordBC and may lead to expulsion or suspension.