Keeping Landlords Informed

In the midst of a public health crisis it is important the we pull together as a community. Managing your tenant relationships at this time will require communication and understanding as more information regarding government programs and supports become available.

We at LandlordBC are here to support you. Our staff are working remotely, and we are utilizing all avenues to ensure that the information provided to you is up to date and adheres with BC Provincial  Health Officer, Dr. Bonnie Henry’s, rules and recommendations. Below you will find information regarding how to best communicate with your tenants at this time and also best practices for managing and maintaining your rental units.

If you have any questions regarding this information or any tenancy related issue, please do not hesitate to reach out to us.

Latest News

Information for Landlords

What Landlord Need to Know

Read our most recent comprehensive guide to tenancies in the time of COVID-19 here

Showing Tenanted Suites

Our general advice is to not show tenanted suites currently; where possible, limit showings to already vacant suites. When showing any suite we encourage extra precautions to prevent transmission. These recommendations include:

  • Avoid shaking hands and keep your distance
  • Instruct potential tenants/purchasers to not touch anything
  • Wipe down door handles and anything that you touch when showing the unit
  • Wash your hands before and after showing the unit
Common Areas

Shared laundry facilities present a unique challenge.  We recommend communicating to your residents to limit their use of shared laundry facilities and try to use them during off peak times. Where possible building managers should be sure to conduct more frequent cleaning of these shared laundry facilities with disinfecting products.

We recommend closing shared amenities such as gyms, pools and recreation rooms. Landlords should be clear in their communications with tenants that the closing of these facilities is temporary and that they will be re-opened as soon as deemed safe. These communications should include both signage and individual notices posted on tenants doors.

Elevator Usage

Public health authorities are recommending people practice common sense social distancing and while the recommended distance people keep is 1 meter this can be difficult in elevators. We suggest posting signage recommending tenants and occupants not get into already full elevators to ensure everyone can maintain adequate distance as advised. Signage should be posted on each floor to ensure all tenants and occupants are informed.


While guests cannot necessarily be restricted, it is reasonable to request that residents recognize their responsibility for their own health and safety and the health and safety of fellow residents, and therefore not invite guests recently returning to Canada from a foreign country and to support “social distancing” recommendations from our healthcare leaders.

Rent Increases

In this time of great uncertainty we strongly encourage our members, and all landlords to delay serving any notices of rent increases. Additionally, landlords are encouraged to communicate to their tenants that may have already received a notice of rent increase that you will be forgoing this increase at this time.

Repairs and Maintenance

As a safety precaution, we recommend landlords review their delivery of in-suite maintenance and repairs to occupied units, to reduce risk to staff, contractors and tenants. To reduce exposure, landlords should prioritize urgent repair requests and defer non-urgent in-suite repairs and maintenance.

COVID-19 Sample Letter – What to say to your tenants (Multi-unit)

Click here to see our Sample Letter for multi-unit residential buildings

COVID-19 Sample Letter – What to say to your tenants (Single-unit)

Click here to see our Sample Letter for single family dwellings.

Payment Agreement

Landlords and tenants may choose to enter into a payment deferral agreement if the tenant is faced with difficulty paying rent. This is a sample Payment Agreement available for use.

Helpful Links

Government Aid Program Details and Rent Bank Contact Info

Provincial and Federal Government Aid Programs

Agency: Mennonite Central Committee
Area(s) Covered: Abbotsford, Mission, Chilliwack, Hope Agassiz, Harrison
Contact Email: [email protected]
Contact Phone: (604) 850-6639


Agency: SHARE Community Resources Society
Area(s) Covered: Coquitlam, Port Moody, Port Coquitlam, Anmore & Belcarra
Contact Phone: (604) 936-3900


Agency: Kamloops EFry Society
Area(s) Covered: Kamloops, Ashcroft, Barriere, Cache Creek, Chase, Clearwater, Secwepemc First Nations
Contact Email: [email protected]
Contact Phone: (250) 374 – 2119

New Westminster

Agency: Purpose Society
Area(s) Covered: New Westminster
Contact Email: [email protected]
Contact Phone: (604) 526-2522

North Vancouver

Agency: Harvest Project
Area(s) Covered: North Vancouver
Contact Phone: (604) 983-9488 ext. 316

Prince George

Agency: Aboriginal Business Development Center
Area(s) Covered: Prince George
Contact Email: [email protected]
Contact Phone: (250) 562 6325


Agency: Chimo Community Services
Area(s) Covered: Richmond
Contact Email: [email protected]
Contact Phone: (604) 279-7077


Agency: Sunshine Coast Community Services
Area(s) Covered: Sunshine Coast
Contact Email: [email protected]
Contact Phone: (604) 885-5881, ext. 243


Agency: Sources Community Resource Society
Area(s) Covered: Surrey, White Rock, Delta
Contact Email: [email protected]
Contact Phone: (604) 596-2311


Agency: Neighbourhood Inner City Community Services
Area(s) Covered: Vancouver
Contact Email: [email protected]
Contact Phone: (604) 566-9685


Following guidance from the Provincial Health Officer, we have made the decision to postpone the Landlord 102 workshops that were to be held across the province in April and May of this year. The health and safety of attendees and staff remains our main priority, and since navigating COVID-19 is a new experience for us all, cancelling these workshops for the time being and rescheduling for a later date is the right decision. We appreciate your registering for these workshops and look forward to being able to present them later this year. As soon as we have more information on rescheduled dates we will send that out.

LandlordBC Offices

While we navigate the COVID-19 pandemic and try to keep everyone as healthy as possible, our staff in both the Vancouver and Victoria offices will be mostly working remotely and practicing social distancing as recommended by the Provincial Health Officer. Because of this, we will be implementing a few practices to make sure members can still have access to the services they require. In terms of the helpline, this will continue to be available Monday to Friday, 8:30am – 4:30pm as usual at 1-888-330-6707. If you need Tenancy Agreements, Applications, or Condition Inspection Reports, please note that all of our forms are available free online for members,