Keeping Landlords Informed

In the midst of a public health crisis it is important we pull together as a community. Managing your tenant relationships at this time will require communication and understanding as more information regarding government programs and supports become available.

We at LandlordBC are here to support you. Our staff is working remotely, and we are utilizing all avenues to ensure that the information provided to you is up to date and adheres to BC Provincial Health Officer, Dr. Bonnie Henry’s, rules and recommendations. Below you will find information regarding how to best communicate with your tenants at this time and also best practices for managing and maintaining your rental units.

If you have any questions regarding this information or any tenancy related issue, please do not hesitate to reach out to us.

If you see an error or have a suggested addition, email us at [email protected]

Next Webinar: Communicating Through a Pandemic

Date: June 10, 2020
Time: 12:00 pm

We at LandlordBC have said it countless times “communication is key to a successful tenancy” and with the ongoing COVID crisis, now more than ever, communication has become even more important. Learn the things you need to integrate into your rental housing business from the industry’s top experts; ensuring you have productive lines of communication with your tenants. Join Allan Wasel of Hollyburn Properties, Claire Flewelling-Wyatt of Pemberton Holmes, and Hunter Boucher of LandlordBC as they explore the various tools landlords and property managers can employ to foster a positive and productive tenancy. This webinar will be moderated by Kimberly Coates, Director of Member Engagement at LandlordBC and will include a Q&A session.

From placing posters in high traffic common areas to personalized individual communication this webinar will provide you with the essentials needed to provide up to date and relevant information to your tenants. Both Claire and Allan will explain the tools they have utilized in their rental housing businesses to adapt to these challenging times.

Ensuring your tenants have information around government supports, use of common areas and building maintenance is only part of the equation. Landlords, more than ever, need to have a plan on how they will respond to tenant concerns and complaints, including those that arise from tenant/tenant disagreements that come about due to social distancing and the need to shelter at home.

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Information for Landlords

COVID-19 and Rental Units in Strata Multi-unit Buildings

LandlordBC has compiled some of the most important pieces of information for landlords of rental units located in strata buildings here.

Fire Safety During COVID-19

Click the links below for some fire safety posters you can post in your building during COVID-19

Excess Combustible in and Around Building

Fire Safety Poster

Senior Safety Poster

Ministerial Order Overview and FAQ's

Read our most recent comprehensive guide to tenancies in the time of COVID-19 here

More of Your Questions Answered

Read our top 10 questions and answers here.

More information and Q&A’s can be found in the Ministerial Order Overview section.

Payment Agreement

Landlords and tenants may choose to enter into a payment deferral agreement if the tenant is faced with difficulty paying rent.





Safe Premises: Keeping You and Your Residents Safe

In your role as a rental housing provider or resident caretaker in a multi unit residential building, you are in a unique position to help flatten the curve of the spread of COVID-19. It is vital that you adopt the latest in best practices created specifically for the rental housing industry. In this booklet, you will find best practices on everything from important building signage to alternative methods of collecting rent.

Quarantine Conflict Resolution Service

In order to help people dealing with conflicts arising from living in close quarters, Mediate BC has launched a new low cost program – the Quarantine Conflict Resolution Service and is working with LandlordBC to make sure that everyone is aware of this new program.

Read the media release here.

Click here for a printable flyer you can post in your elevator or laundry room.

Webinar Archive

COVID-19 and Your Rental Unit – Presented April 2 ,2020

COVID-19 Precautions in Multi-Unit Residential Buildings – Presented May 1, 2020

Rent in the Time of COVID-19 – Presented May 7, 2020

Government Aid Program Details and Rent Bank Contact Info

Latest News


Following guidance from the Provincial Health Officer, we have had to postpone the Landlord 102 workshops that were to be held across the province in April and May of this year. We appreciate your registering for these workshops and look forward to being able to present them later this year. As soon as we have more information on rescheduled dates we will send that out.

Click here to subscribe to email updates on these workshops.


While we navigate the COVID-19 pandemic and try to keep everyone as healthy as possible, both our Vancouver and Victoria offices will be closed and our staff is working remotely and practicing social distancing as ordered by the Provincial Health Officer. The helpline will continue to be available Monday to Friday, 8:30am – 4:30pm
at 1-888-330-6707.

If you need Tenancy Agreements, Applications, or Condition Inspection Reports, please note that all of our forms are available free online for members here.