Mental Health and Mental Illness: Resources and Tools for Landlords

Often, landlords, building managers and property managers are required to navigate sensitive situations involving their tenants, and mental health and addiction, can at times, be a mitigating factor. The Canadian Mental Health Associations reports that 1 in 5 people in Canada will personally experience a mental health problem or illness in their lifetime and while many of these experiences and health concerns are properly addressed by health professionals, at times more serious mental health concerns can spill over and impact the tenant/landlord relationship.

As part of our work to ensure that landlords have access to the tools and resources needed to properly operate their rental business, we have compiled the below list of links and resources. We encourage everyone to utilize these valuable tools when addressing tenancies issues where mental illness and poor mental health are a factor.

Canadian Mental Health Association  

A list of resources and supports to help you, or someone you know, find help now.


Hoarding Action Response Team (HART)  

The Hoarding Action Response Team (HART) — a partnership between the City and Vancouver Coastal Health — provides a coordinated community response to those impacted by hoarding.


Hoarding Education & Action Team (HEAT)  

HEAT was founded in 2012 and uses a collaborative approach to help people struggling with clutter and hoarding disorder in Greater Victoria.


Crisis Center BC  

If you or someone you know is having thoughts of suicide, call 1-800-6789 (1-800-SUICIDE). Services are available in over 140 languages.


Here to Help  

Here to Help: mental health and substance information you can trust.


Mental Health and Substance Use Supports in BC  

Government of BC resources providing links to services addressing various issues, such as addiction, suicide, trauma, anxiety, mood disorders and more.



VictimLinkBC is a toll-free, confidential, multilingual service available across B.C. and the Yukon 24 hours a day, 7 days a week and can be accessed by calling or texting 1-800-563-0808 or sending an email to [email protected].


BC Non-Profit Housing Association  

BC Non-Profit Housing Association’s role is to strengthen the non-profit housing sector through advocacy, education, and support.


BC Rent Bank  

Regardless of where you live in BC, you can access a rent bank and its support services to help stabilize your rental housing during unanticipated short-term financial challenges.


The Alcohol & Drug Information Referral Service (healthlink)  

Phone: 1-800-663-1441


310Mental Health Support  

Phone: 310-6789 (no area code). You can also access the Crisis Centre Chat at