Notice of Service Disruption – Online Dispute Resolution Services Unavailable from February 7th to February 18th

What will be affected?

The Residential Tenancy Branch’s online application services – Intake and Dispute Access Site – will be unavailable beginning Friday, February 7 (4 PM) until Tuesday, February 18 (Noon) PST. However, landlords and tenants, may continue to submit paper applications and evidence, and make payments during this time.

Why will these services be unavailable?

This temporary suspension will occur so the Branch can replace its outdated Case Management System.

How do you access these services during the temporary suspension of the online application?

While online application services are temporarily unavailable, landlords and tenants may do the following at a Service BC Centre or the Burnaby Tenancy Branch:

  • Submit paper applications and evidence. Paper applications and evidence can be submitted in person or sent to the Residential Tenancy Branch via regular or registered mail.
  • Make a payment. Application payments and paper applications to waive a filing fee can be submitted in person or via mail by certified cheque or money order.
  • Online payment of an application fee. From February 3-7, all online payments and proof of income to waive the filing fee must be provided at the time of submission.

The Residential Tenancy Branch will continue to prioritize urgent cases and will process applications for emergency hearings using the standard time requirements.

The Residential Tenancy Branch’s website, information phone line and email inbox will remain available during this time. Landlords and tenants may continue to submit paper applications and evidence.

If the temporary suspension of online application services causes undue hardship or you have compelling circumstances resulting from the temporary suspension of online application services, you may contact an Information Officer by phone at 1 800 665-8779 or by email at [email protected].

Information about tenancies can be accessed anytime at