Staying Competitive: Reducing Risk and Improving Tenant Communication

Date: May 21
Time: 12:00–1:30 pm
Format: Zoom
Cost: $25 + tax

Join us for a webinar designed to help housing providers navigate risk and stay competitive in today’s rental market. Michael Drouillard will unpack the liability property managers face when issuing landlord’s use notices on behalf of owners, with practical strategies to reduce exposure. Karen Sawatzky, Owner of Delegate Me Services, will then explore how proactive, thoughtful communication can strengthen tenant relationships, reduce turnover, and give landlords a clear edge in a high-vacancy environment.

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Caught in the Middle: Managing Risk When Owners Request Landlord’s Use Notices

Join Michael Drouillard for a practical and timely session on what property managers need to know about their potential liability when acting on an owner’s request to issue a landlord’s use notice. This session will explore where risks can arise, including situations where property managers may be drawn into disputes or named in claims for the 12 months’ compensation, and provide clear, actionable guidance on how to mitigate those risks. Attendees will leave with a stronger understanding of their role, along with tools and best practices to help prevent issues and respond effectively if challenges arise.

Upping Your Communications Game to Stay Competitive in a Renters’ Market

In today’s high-vacancy rental market, strong communication is a key driver of tenant retention. In this session, Karen Sawatzky, Owner of Delegate Me Services, explores how landlords and property managers can move beyond reactive, compliance-based communication toward a more proactive approach that anticipates tenant needs and builds stronger relationships. Drawing on practical experience, Karen highlights simple tools, such as tenant handbooks, email newsletters, and short instructional videos, that can reduce repetitive inquiries, improve tenant satisfaction, and ultimately strengthen retention. Clear, consistent communication not only saves time but signals professionalism and trust, giving housing providers a meaningful competitive edge in a renters’ market.

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