Staying Competitive: Reducing Risk & Improving Tenant Communication
Date: May 21
Time: 12:00–1:30 pm
Format: Zoom
Cost: $25 + tax
Join us for a webinar designed to help housing providers navigate risk and stay competitive in today’s rental market. Michael Drouillard will unpack the liability property managers face when issuing landlord’s use notices on behalf of owners, with practical strategies to reduce exposure. Karen Sawatzky, Owner of Delegate Me Services, will then explore how proactive, thoughtful communication can strengthen tenant relationships, reduce turnover, and give landlords a clear edge in a high-vacancy environment.
More information about our speakers:
Caught in the Middle: Managing Risk When Owners Request Landlord’s Use Notices
Join Michael Drouillard for a practical and timely session on what property managers need to know about their potential liability when acting on an owner’s request to issue a landlord’s use notice. This session will explore where risks can arise, including situations where property managers may be drawn into disputes or named in claims for the 12 months’ compensation, and provide clear, actionable guidance on how to mitigate those risks. Attendees will leave with a stronger understanding of their role, along with tools and best practices to help prevent issues and respond effectively if challenges arise.
Upping Your Communications Game to Stay Competitive in a Renters’ Market
In today’s high-vacancy rental market, strong communication is a key driver of tenant retention. In this session, Karen Sawatzky, Owner of Delegate Me Services, explores how landlords and property managers can move beyond reactive, compliance-based communication toward a more proactive approach that anticipates tenant needs and builds stronger relationships. Drawing on practical experience, Karen highlights simple tools, such as tenant handbooks, email newsletters, and short instructional videos, that can reduce repetitive inquiries, improve tenant satisfaction, and ultimately strengthen retention. Clear, consistent communication not only saves time but signals professionalism and trust, giving housing providers a meaningful competitive edge in a renters’ market.
Sponsors
Premier Sponsor
Understanding the Cowichan Decision and What It Means for Homeowners
Date: June 18, 2026
Time: 6 – 7 pm
Cost: Free
Format: Zoom
The recent Cowichan Tribes v. Canada decision has raised significant questions and concerns for private landowners across British Columbia. In this timely webinar, Michael Drouillard, Drouillard Lawyers will help homeowners better understand the decision, what it may mean for private property rights, and why certainty around B.C.’s land title system is so important.
The session will also address common misconceptions, the role of government-to-government negotiations, and the steps that may be needed to provide greater clarity and confidence for homeowners moving forward.
Understanding the Clean Technology Investment Tax Credit & RARA Support
Hosted by LandlordBC | Presented by Peter Sundberg & Jasmine Mastracci, FRESCo
Date: June 10, 2026
Time: 12–1 pm
Cost: Free
Format: Zoom
This webinar provides a focused overview of the Clean Technology Investment Tax Credit (CT ITC) and how it can support low-carbon retrofit projects in multi-unit residential (and commercial) buildings.
The session will explain how the CT ITC works in practice, what types of retrofit measures may be eligible, and what building owners and project teams need to consider early to determine whether pursuing the credit makes sense. The presentation will also go over how to access support through LandlordBC’s Rental Apartment Retrofit Accelerator. The content is designed to support early-stage planning and decision-making, not tax filing or compliance.
Who should attend
Building owners and operators, asset and portfolio managers, engineers, contractors, accountants, financial advisors, and others involved in planning or financing retrofit projects.
What you’ll learn
– What the Clean Technology Investment Tax Credit (CT ITC) is and how it applies to building retrofits
– An overview of LandlordBC’s Rental Apartment Retrofit Accelerator, and how to leverage it to access retrofit project support and other available offers
– Types of retrofit measures that may be eligible (e.g., heat pumps, solar, etc)
– Key eligibility considerations, limitations, and grey areas
– Common challenges, documentation requirements, and audit considerations
– Practical insights on when the CT ITC is most likely to be worth pursuing
– How the CT-ITC can improve the business case for retrofits
The session will conclude with a brief Q&A to address participant questions.
For questions about the CT-ITC prior to the webinar, please contact: rara@frescoltd.ca or sustainability@landlordbc.ca
Supported by
This webinar is provided through the Building Financial & Workforce Capacity for Deep Energy Retrofits project that operates with funding from Natural Resources Canada (NRCan) through the Deep Retrofit Accelerator Initiative. This project is focused on addressing key barriers to energy retrofit implementation by strengthening the financial and workforce capacity needed to advance projects from planning to execution. The initiative develops practical business case tools, guidance, and training resources to help building owners, advisors, and industry professionals better understand retrofit economics, align incentives and financing, and improve decision-making confidence across the retrofit ecosystem.