Date: March 19
Time: 12:00–1:30 pm
Format: Zoom
Cost: $25 + tax
This webinar covers how to use rent incentives safely and effectively while supporting strong tenant relationships. It will explore the legal considerations for documenting rent reductions and side agreements, along with practical, real-world strategies for tenant relations and retention that help reduce disputes and support long-term tenancies.
Led by Grant Haddock, Haddock & Company, this session will walk landlords and property managers through the practical and legal considerations of offering rent reductions and special introductory incentives, such as “one month free rent after 12 months of tenancy” for new renters. Grant will focus on how to properly document these arrangements so they are clear, enforceable, and do not create unintended long-term obligations or disputes down the road. The session will also cover what to watch for when entering into agreements with tenants outside of the tenancy agreement—such as adding new services or benefits mid-tenancy—including how these side agreements can interact with the Residential Tenancy Act, when they should be formalized in writing, and common pitfalls that can arise if expectations and terms are not clearly defined.
This moderated panel brings together experienced property managers to share practical, real-world insights on tenant relations and retention. The discussion will explore effective strategies for building and maintaining positive landlord-tenant relationships, addressing common challenges, and using tools such as rent reductions or introductory offers in a thoughtful and compliant way. With a focus on clear communication, consistency, and proactive management, the panel will highlight best practices that support long-term tenancies, reduce disputes, and help landlords navigate changing market conditions with confidence.
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